최신 Oracle Applications 1Z0-465 무료샘플문제:

1. Your customer has requested a workflow with the following requirements:
-All workflows have a return event that allows users to exit the workflow -Every return event leads to a wrap up script that is positioned just before the incident workspace -Every exit takes the agent to the incident workspace -There is a "return to script" button on the workspace to take the agent to a workspace listing all
available scripts.
Identify the requirement that could not be met.

A) The workflow must take the agent to an incident workspace to finish their work.
B) The agent can exit any script in the workflow, go to the workspace, and return to the script page that they originally left from.
C) The workflow must allow the agent to restart the workflow from the ending Initial workspace.
D) There must be a single script that all agents see to finish their conversation with the end customer.

2. You are creating several new standard bead entries and want to use variables in your standard text.
What is the difference between "Variable" and "$"?

A) Variable pulls in a dynamic value from the database and $ allows the agent to enter a value.
B) $ pulls in a dynamic value from the database and Variable allows the agent to enter a value.
C) Variable is a fixed value and $ pulls in a dynamic value from the database.
D) $ allows the agent to enter a value and Variable is a fixed value.
E) Variable pulls in a dynamic value from the database and $ is a fixed variable.

3. What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

A) 8
B) 1
C) 5
D) 3
E) 6

4. Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.

A) Option C
B) Option B
C) Option A
D) Option D

5. Your customer has asked you to configure profiles for an Oracle RightNow CX Cloud Service
Engine implementation.
Your customer's requirements:
-There will be two queues.
-All incidents will be pulled by the agents.
-Delivery is based on the due date assigned to the incident.
-No agent will be allowed to work on more than five incidents at a time.
Select two configurations needed to accomplish this.

A) Set Pull Quantity to 2
B) Set Inbox Limit to 5
C) Set Pull Policy to Manual
D) Set Pull Policy to First Due
E) Set Inbox Limit to 2
F) Set Pull Quantity to 5
G) Set Pull Policy to Strict priority

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