최신 CCNP Collaboration 300-830 무료샘플문제:
1. An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)
A) softphone of the agent registered in Webex Contact Center
B) queue that has skills
C) queue that has teams
D) DNIS entries in Flow Designer
E) Interactive Voice Response using the Script Editor
2. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?
A) Exclusive
B) Voice Only
C) Blended Real Time
D) Blended
3. A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?
A) 
B) 
C) 
D) 
4. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?
A) Queue overflow thresholds
B) Browser certificate pinning
C) Desktop JSON restrictions
D) Dial plan and outbound ANI policies
5. A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
- All Sales calls in the queue must be routed to agents before
Accounting calls.
- If an older Accounting call is in the queue and a Sales call is
received by the system, the Sales call must get priority.
- When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?
A) Ask agents to ignore Accounting calls.
B) Configure queue ranking.
C) Select Skill Profile with Sales only Skill.
D) Configure capacity based queues.
질문과 대답:
| 질문 # 1 정답: C,D | 질문 # 2 정답: A | 질문 # 3 정답: B | 질문 # 4 정답: D | 질문 # 5 정답: B |
2 개 고객 리뷰
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