Salesforce AP-207 시험 개요:
| 인증 벤더: | Salesforce |
| 시험명: | Salesforce Energy and Utilities Cloud Accredited Professional 시험 |
| 시험 번호: | AP-207 |
| 지원 언어: | English |
| 시험 형식: | 객관식 문제, 시나리오 기반 문제 |
| 관련 자격증: | Salesforce Industry Cloud Certifications Salesforce Accredited Professional Certifications |
| 권장 교육: | Salesforce 산업별 Cloud 학습 경로 Salesforce Trailhead - Energy & Utilities Cloud 학습 과정 |
| 시험 등록: | Salesforce 자격증 등록 안내 Salesforce Trailhead 자격증 전체 안내 |
| 샘플 문제: | Salesforce AP-207 샘플 문제 |
| 응시 방법: | Salesforce 자격증 플랫폼을 통한 온라인 감독 시험 |
| 전제 조건: | 별도의 정식 응시 자격 요건은 없으며, Salesforce 플랫폼 및 유틸리티 산업 관련 지식을 미리 익히는 것이 권장됩니다. |
| 공식 요강 URL: | https://trailhead.salesforce.com/ |
Salesforce AP-207 시험 요강 주제:
| 섹션 | 목표 |
|---|---|
| 주제 1: 고객 참여 및 경험 관리 | - 고객 서비스 운영
|
| 주제 2: 계량, 요금 청구 및 사용량 관리 | - 요금 청구 프로세스
|
| 주제 3: 연동 및 데이터 관리 | - 시스템 연동 개념
|
| 주제 4: 에너지 및 유틸리티 산업 기초 지식 | - 에너지 및 유틸리티 분야 업무 프로세스
|
| 주제 5: Salesforce Energy & Utilities Cloud 주요 기능 | - 핵심 플랫폼 기능
|
최신 Accredited Professional Certification AP-207 무료샘플문제
1. How is the Energy and Utilities Cloud solution installed on an org?
A) The functionality is unlocked based on the license types assigned to the org
B) Its installed as a managed package and unmanaged components
C) A specialized org that Salesforce creates with the solution installed is required
D) Its included as part of core and will be deployed when licenses are purchased
2. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?
A) A consultant should create new permission sets to grant appropriate access to all required objects.
B) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
C) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
D) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
3. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?
A) Rate change notifications
B) Electronic funds transfers
C) Customer satisfaction surveys
D) Payment reminders
4. An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?
A) OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
B) Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
C) OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
D) The Energy and Utilities Cloud data model is required for OmniStudio.
5. Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers
A) Set up Utilities self-serve templates on your target org.
B) Create an Experience cloud site to set up a sample digital experience site on your target org.
C) Create customer community user profiles for the Utilities self-serve portal.
D) Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
질문과 대답:
| 질문 # 1 정답: B | 질문 # 2 정답: B | 질문 # 3 정답: B | 질문 # 4 정답: A | 질문 # 5 정답: A,B |
1176 개 고객 리뷰
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