최신 Patient Experience Institute CPXP 무료샘플문제:

1. Regarding action plans, what does the acronym SMART stand for?

A) Short, manageable, accurate, regulated, transparent
B) Statistical, measurable, accurate, reliable, tabulated
C) Specific, measurable, achievable, relevant, time-bound
D) Specialized, marketed, accountable, reliable, tabulated

2. Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?

A) Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders
B) Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees
C) Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors
D) Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers

3. Which of the following BEST illustrates that a process change has worked?

A) Data showing significant change
B) Process flowcharts of the before process
C) Process flowcharts of the after process
D) Interviews with staff

4. During times of change, leaders need to effectively engage across what three levels of communication in order to maintain and heighten employee support?

A) Employee relations, strategic planning, and project management
B) Leaders, managers, and front line
C) Aspirational, factual, and inspirational
D) Providers, nurses, and allied health staff

5. Which is a central role for an effective facilitator?

A) Creates and sustains a participatory environment
B) Encourages the group to focus on outcomes
C) Identifies the most useful suggestions from the group
D) Guides the discussion to avoid conflict among participants

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