Salesforce Service Cloud Consultant ADM-261

ADM-261 시험에 응시하고 싶으신가요? ADM-261 시험을 패스하여 자격증을 취득하고 싶으신가요? 응시자분들은 더이상 자기 홀로 시험자료를 정리할 필요가 없습니다. 저희 회사에서 출시한ADM-261 문제집을 이용하시면 시험에서 성공할수 있습니다.

Itcertkr 덤프제공사이트의 업계에서의 권위성

IT 업계의 선두자로서 저희 Itcertkr의 목표는 Salesforce ADM-261인증시험에 참가하는 모든 분들께 덤프를 제공해드려 덤프만 있으면 한방에 쉽게 시험패스할수 있도록 도와드리는것입니다.

저희는 시간이 지날수록 쌓이는 경험과 노하우로 it자격증시험 응시자분들을 지원하고 있습니다.Itcertkr의 엘리트들은 모든 최선을 다하여 근년래 출제된Salesforce ADM-261 시험문제의 출제경향을 분석하고 정리하여 가장 적중율 높은 ADM-261시험대비자료를 제작하였습니다.

Service Cloud Consultant ADM-261덤프에 관하여

이와 같은 피타는 노력으로 만들어진 ADM-261 덤프는 이미 많은 분들을 도와ADM-261시험을 패스하여 자격증을 손에 넣게 해드렸습니다. 때문에 저희 Itcertkr에서 출시한 시험자료에 신심을 갖고 저희ADM-261 덤프자료가 최고라는것을 잊지 말아주세요.

ADM-261 덤프는 100% 통과율을 자랑하고 있어 시험패스는 더는 어려운 일이 아닙니다. 시험에서 불합격받을시 불합격성적표와 주문번호를 보내오시면 덤프비용을 환불해드립니다.

ADM-261 시험을 패스하여 자격증을 취득하고 싶은 분들은 저희 덤프를 저렴한 가격에 주문하여 알맞춤 시험대비를 해보세요. 원하는 멋진 결과를 안겨드릴것을 약속드립니다.

Itcertkr의 영원히 변치않는 취지는 될수있는 한 해드릴수 있는데까지 ADM-261시험응시자 분들께 편리를 가져다 드리는것입니다. 믿을수 없다면 저희 사이트에서 샘플을 다운받아 보세요.

최신 Service Cloud Consultant ADM-261 무료샘플문제:

1. Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. How can this be accomplished?

A) Create an FAQ article type and enable the submit articles feature on the case close page layout.
B) Create an FAQ article type and configure theenable suggested articles option in support settings.
C) Define a data category called FAQ and assign category visibility to users in the contact centre role.
D) Enable ideas for contact center agents and have them submit FAQ articles at the time a case is closed.

2. UniversalContainers initiates cases based on electronictransmissions from power units. The case management process is as follows:
A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needsto contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on arelated custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers

A) Total number of account and contact records in the database
B) Account team relationship to the primary contact
C) Visibility and access to thework order records
D) Case closure rules on the original case
E) Work order and customer contact escalation requirements

3. Universal Containers implementedSalesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

A) Report that displays # of cases with articles attached during the past 2 months
B) Report displays # of articlesassociated to data categories during past 2 months
C) Create a report that display the # of articles searched during the past 2 months
D) Report that displays # of newarticles created during the past 2 months

4. Universal Containers has recently set up an email-to-case channel for customers to submit case. However, they are having trouble tracking and relating emailresponses to the related Salesforce case.
What should a Consultant recommend to address this issue?

A) Use Omni-Channel to automatically route inbound email
B) Assign a user to manually manage incoming email
C) Convert to an On-Demand Email-to-Case setup
D) Insert a reference Thread ID in the email subject template

5. Universal Containers has activated Email-to-Case functionality to allow customers to correspond with support agents via email. Which options areavailable with Email-to-Case? (Choose 2)

A) Only one inbound email address can be used for Email-to-Case
B) Follow-up emails related to a case will update the case comments
C) Assignment, escalation, and workflow rules are processed on inboundemails
D) Follow-up emails and attachments related to a case are attached to the case

질문과 대답: