Salesforce Field-Service-Consultant日本語 시험 개요:
Salesforce Field-Service-Consultant日本語 시험요강:
| 주제 | 소개 |
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| 주제 1 | - Configuring Maintenance Plans: In this exam section, focus is given on suggestions regarding the appropriate maintenance plan.
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| 주제 2 | - Managing Work Orders: In this section, the topics covered include configuring Work Order processes, parameters, and Work Types. In a given environment, it covers how to choose the appropriate Resource Preferences and how to apply Products Required to a Work Order. It also relates to the analysis of using the Work Order Line Items.
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| 주제 3 | - Permissions and Sharing: This exam section aims to evaluate the understanding of use cases for different types of SFS permission sets and how scheduled Service Appointments are shared with service resources.
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| 주제 4 | - In a given landscape, it covers how to select the most appropriate action to manage a Service Appointment. Moreover, the section is about applying the appropriate lifecycle of a Service Appointment required to execute a Work Order and how to select the appropriate Schedule Policy to achieve the business needs.
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| 주제 5 | - Configuring Mobility: This section of the exam covers assessing the needs and technologies required to implement a customer sign-off procedure and how to set up the Field Service app to support key business processes. It deals with distinguishing between Field Service Mobile and Salesforce Mobile app skills.
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| 주제 6 | - Managing Resources: The section of the exam covers how to configure and oversee crews, find out when to set up different resource types, and suggest the best Service Territories and their Members.
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참조: https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101