최신 Nokia Certification SDM_2002001040 무료샘플문제:
1. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?
A) Account Manager or Care Program Manager.
B) Care Program Manager.
C) Account Manager.
D) Service Engagement Manager.
2. What is Cost of Goods Sold?
A) Marketing Costs.
B) Entertainment Costs.
C) Contract Financing Costs.
D) The cost of producing Products or Services sold.
3. What are the traditional tiers in the technical support structure for fault handling? (pre-Forward)
A) Customer Interaction Teams, Global Care Centers, Business Unit Technical Support, R&D.
B) Customer Interaction Teams, Business Unit Technical Support, R&D.
C) Regional Care Centers, Business Unit Technical Support / Product specific 3rd level support.
D) Customer Interaction Teams, Regional Care Centers, Business Unit Technical Support, R&D.
4. What is the purpose of the Monthly Resource Allocation meeting?
A) To tell the customer the number of engineers who will be available to support their network.
B) To advise the Account Manager / CT Head of the resource requirements.
C) To let the Resource Manager know in detailed level how many people and with which competencies are needed where and when.
D) To provide resources to the CT.
5. What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?
A) Preventive services, launch support, On site troubleshooting, tailored technical support.
B) Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support (ASWS).
C) 3'rd party management and support, 3'rd party support from various vendors.
D) SW change planning & support, SW change mass provisioning, SW change testing, Network cloning services.
질문과 대답:
| 질문 # 1 정답: A | 질문 # 2 정답: D | 질문 # 3 정답: A | 질문 # 4 정답: C | 질문 # 5 정답: B |














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