최신 Peoplecert Certification ITIL-4-CDS 무료샘플문제:
1. A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?
A) Enable variance of quality and cost of services
B) Define and optimize an individual value stream for each team involved in service creation
C) Integrate feedback loops and escalation mechanisms in the workflow
D) Use comprehensive complex simulations to test the workflow
2. An organization uses value streams to help them deliver consistent services, and they use
`service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?
A) Service integration and management' is independent of the organization's value streams
B) Service integration and management' cannot be used in an organization that uses value streams
C) 'Service integration and management' creates a separate value stream for each supplier
D) 'Service integration and management' manages multiple suppliers in a single value stream
3. A global IT service provider is migrating several mission-critical legacy applications to a cloud- native platform while its support team struggles with a growing backlog of incident and service requests. Development, operations, and support each maintain separate work queues, resulting in duplicated effort, handover delays, and unclear task priorities. As the Service Delivery Lead, which ONE of the following actions would MOST effectively coordinate and prioritize work across all teams to ensure smooth migration and timely support?
A) Prioritize support tickets and migration tasks strictly according to their arrival time to ensure fairness
B) Establish a single, cross-functional Kanban board with work-in-progress (WIP) limits applied across development, operations, and support streamsright
C) Implement a RACI matrix for all migration and support activities to clarify roles, responsibilities, and approval authorities
D) Conduct a detailed value stream mapping exercise to identify end-to-end process bottlenecks and handover delays
4. An organization wants to encourage its employees to suggest improvements to its practices.
However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent.
Which concept should be applied to overcome this challenge?
A) Working with a customer-oriented mindset
B) A continual improvement culture
C) Shift-left
D) Workforce planning and management
5. An organization experiences a high level of variation in the demand for its development services.
The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?
A) Engaging with a supplier to outsource tasks
B) Increasing the number of test specialists
C) Reducing the charges for less busy periods
D) Introducing continuous integration and deployment
질문과 대답:
| 질문 # 1 정답: C | 질문 # 2 정답: D | 질문 # 3 정답: B | 질문 # 4 정답: B | 질문 # 5 정답: C |
1416 개 고객 리뷰
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